At Illyrian Cigars Inc., we understand the importance of customer satisfaction, and we strive to provide the best products and services possible. However, due to the nature of the commodity we offer, we regret to inform you that we do not offer returns or refunds.

We believe in being transparent about our policies to ensure a clear understanding between our company and our valued customers. Therefore, we kindly request that you carefully review the terms and conditions outlined below before making a purchase.

1. Nature of the Commodity: The product we offer falls into a specific category where returns and refunds are not feasible due to various reasons, such as hygiene, perishable nature, or customization. This policy is in place to maintain the quality, safety, and integrity of the product.
2. Quality Assurance: We take great care to ensure that our products meet the highest standards of quality. Before leaving our facility, all items undergo thorough inspection and testing to ensure they are free from defects. We are committed to delivering products that are in perfect condition.
3. Clear Product Description: We provide detailed product descriptions, specifications, and images on our website or in-store to help you make an informed decision before purchasing. We encourage you to review this information carefully and reach out to our customer support team if you have any questions or require further clarification.
4. Damaged or Defective Products: In the rare event that you receive a damaged or defective product, we will gladly assist you in resolving the issue. Please contact our customer support team within 3 days of receiving your order, and we will work with you to find a satisfactory solution, which may include a replacement or repair, subject to our assessment.
5. Order Cancellation: If you wish to cancel an order before it is shipped, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been dispatched, it cannot be canceled.

We appreciate your understanding and cooperation regarding our return policy. Our commitment is to provide you with high-quality products and exceptional customer service. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team, who will be more than happy to assist you.

Thank you for choosing Illyrian Cigars Inc.